Client Support Specialist (Workplaces - B2B)

About the Role This is not a traditional call center role-you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels-what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. Success Factors • Customer-Centric Mindset - You genuinely care about helping customers and take ownership of their problems. • Strong Communication Skills - Clear, professional English (both spoken and written) is critical for success in this role. • Proactive Problem-Solving - You don t just follow scripts-you think critically and find long-term solutions for customers. • High Accountability - We value people who hold themselves to high standards and consistently deliver results. Responsibilities • This is primarily a voice-based role, with additional responsibilities that include handling emails as needed • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard Health? • 100% Remote - Always. Work from anywhere in the world. • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot-our selection is based on real-world problem-solving ability, not just credentials. • Opportunity to make a significant impact with our workplace customers Hiring Process • Application • Case Study • Interview with Hiring Manager • Executive Interview • Offer