Account Manager, Creative Operations

Up to USD 50,000 salary on a full time, contractor contract Fully remote role with working hours aligned to US Eastern Time. Account-management role with real responsibility for client operating clarity, stakeholder context, and systems/process handoffs. Working with globally recognisable brands in US Entertainment Modern hardware, AI-enabled workflows, Airtable/no-code tools, and collaborative team support. Access to benefits (country dependent ) Who We Are At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients. Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to work-we re right at the cutting edge of creativity, technology, and automation. Embracing Future-Facing Technology Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, we re committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when they re open and ready for them. By tapping into our creativity, expertise, and collaboration, we aim to embrace its potential together. Our vision relies on people who are curious about this technology and excited to take on this challenge! About The Role We are hiring an account manager to own the client operating rhythm around Storm Ideas' Creative Operations and Systems / Process Design work. This is a high-accountability client relationship role. You will be responsible for keeping client context, stakeholder needs, open questions, risks, follow-ups, and next steps clear across work that is often messy, fast-moving, and operationally complex. The role exists because this kind of client work fails when account knowledge lives in scattered notes, private conversations, vague update loops, or one person's head. Your job is to turn that into a clear operating rhythm that clients trust and internal teams can actually use. You will not personally build every system. You will be expected to understand the client problem, ask sharper questions, spot weak scope, maintain account context, prepare for the right conversations, and make sure Storm is solving the right thing in the right order. AI is not an optional productivity trick in this role. You should be actively trying to become excellent at using AI tools, reusable workflows, and account-context systems to prepare better, move faster, remember more, and give clients a sharper experience. This is also a relationship role in the real sense. Clients should like working with you. They should feel you understand them, enjoy the conversation, trust your follow-up, and want you involved when things are unclear. If you are looking for a relationship-only account role where someone else owns the operational detail, this is not it. If you are looking for a pure project management or builder role with limited client responsibility, this is not it either. RESPONSIBILITIES What can you expect? • Own the account context for selected Creative Operations and Systems / Process Design clients: stakeholders, priorities, history, open questions, risks, decisions, and follow-ups. • Run the client operating rhythm so meetings, updates, actions, blockers, decisions, and handoffs do not drift or depend on memory. • Turn vague client requests into clear next steps, questions, owners, dependencies, and decision points. • Become highly capable with AI tools and workflows for account management: meeting preparation, account research, stakeholder mapping, summarisation, action tracking, client-ready drafting, QA, and reusable account memory. • Use AI to make your client work sharper, not just faster. The standard is better context, better questions, better follow-up, and fewer things slipping through gaps. • Make clients feel well looked after: clear communication, good energy, strong follow-up, useful questions, and the confidence that you are properly on top of their account. • Write clear client-ready summaries that make messy work understandable without overpromising or hiding uncertainty. • Maintain stakeholder maps, account notes, decision logs, follow-up trackers, and reusable context so Storm can manage the relationship professionally. • Work closely with Account Management, Creative Operations, AI Operations, and technical colleagues to keep client work moving. • Understand creative and operational workflows well enough to challenge weak assumptions, ask practical questions, and explain tradeoffs in plain English. • Spot when a client ask is really a workflow, visibility, approval, stakeholder, or operating-rhythm problem. • Help internal teams avoid overbuilding, underscoping, or saying yes before the client need is clear. • ...