Client Support Specialist (Healthcare Facilities - B2B)

About the Role Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role-you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. We don t measure success by any 1-2 metric scores alone-we care about whether you truly solve problems and help our business customers succeed. What You ll Do Own and resolve customer issues end-to-end - Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision. Prevent churn & drive retention - Identify potential issues before they escalate and work closely with internal teams to retain customers. Engage in real-time problem-solving - Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix. Work independently in a fast-paced environment - We seek self-starters who can think on their feet and don t require micromanagement. What We Look For Customer-Centric Mindset - You genuinely care about helping customers and take ownership of their problems. Strong Communication Skills - Clear, professional English (both spoken and written) is critical for success in this role. Proactive Problem-Solving - You don t just follow scripts-you think critically and find long-term solutions for customers. High Accountability - We value people who hold themselves to high standards and consistently deliver results. Who Can Apply? Experience Level: Open to candidates of all experience levels-what matters most is your ability to handle business customers professionally and solve problems effectively. Education: No specific degree required-we care about what you can do, not just what s on your r sum . Why Join Clipboard Health? 100% Remote - Always. Work from anywhere in the world. Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot-our selection is based on real-world problem-solving ability, not just credentials. Next Steps After Application: • The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection-these assess your ability to handle real client situations. • If you pass the initial screening, you will receive an email with case study instructions within 2-3 days. • Check your spam folder! If you don t see the email, make sure it hasn t been filtered. System Requirements To succeed in this role, you must have: A reliable laptop/desktop (no Chromebooks or Linux OS). Minimum 20 Mbps wired internet connection. Wired headset for clear communication. A quiet, distraction-free workspace. Stable power and internet connectivity. Ready to Make an Impact? Apply Now! If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we d love to hear from you!