Business Operations Assistant

job description This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment. Working within SmartPA s client-facing Centre of Excellence (COE), you ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance. Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders. You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders. This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting. key responsibilities and skills Core Business Support & Workflow Delivery • Working within a small team, collaborating on the end-to-end delivery of business assignments. • Prioritising and organising workload across multiple tasks and workstreams. • Tracking progress against SLAs and KPIs using digital tools. • Maintaining accurate documentation and ensuring quality standards are met. • Using systems, platforms, and digital tools to deliver work efficiently. • Collaborating with team members to ensure consistent, high-quality output. Data Operations • Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation. • Processing, cleaning, and validating raw data using spreadsheets and digital tools. • Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM). • Translating raw data into clear, visually compelling, and actionable insights. • Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards. • Supporting the development and maintenance of communication assets, reporting templates, and data definitions. • Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle. Stakeholder Communication • Providing updates to stakeholders on project progress, outputs, and dashboard findings. • Working with stakeholders to understand reporting needs, communication requirements, and KPIs. • Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences. • Supporting issue resolution, service quality, and continuous improvement initiatives. skills We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way. Essential • Proven experience in administration, business operations, data entry, content management, or operational support roles. • Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables. • Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio). • A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards. • Excellent written and verbal communication skills with the ability to simplify complex information. • Confidence working with multiple systems, software, and platforms in a tech-enabled environment. Desirable While not essential, the following would be advantageous: • Strong understanding of relational databases and experience querying data using SQL. • Experience working with CMS or CRM platforms. • Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters. • Familiarity with data governance, version control, or structured documentation best practices. • Experience working in a fast-paced, KPI/SLA-driven environment. • Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field. We value transferable skills and diverse experience, so if your background doesn t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply. experience You will thrive in this role if you: • Have experience in administrative, operational, or service delivery roles. • Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones. • Are highly organised and comfortable mana...