Business Process Manager

We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors. Key Responsibilities: Override Incentive Management • Design, implement, and manage override incentive programs to drive sales growth and ensure profitability. • Continuously optimise and refine programs for competitiveness and cost-effectiveness. • Develop structured governance for transparency, alignment, and performance tracking. • Monitor, analyse, and adjust incentives to maximise ROI and revenue impact. • Lead testing of different structures and scale successful models. Payments Optimisation • Develop and implement partner-level payment management frameworks (segmentation, rules, controls). • Ensure accurate tracking of payment costs and fees. • Identify and act on opportunities to optimise payment methods for better margin and revenue. • Drive and monitor changes in payment terms in partnership with the commercial team. • Improve processes to reduce manual work and errors. • Collect and analyse feedback from partners to enhance payment solutions. Operating Model & Process Governance • Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks. • Design and implement improved operating models with clear roles, handovers, and service levels. • Build documentation (playbooks, guidelines, checklists), including exception handling. • Establish a single source of truth and governance for payouts and payments. • Drive change adoption via training and process discipline. • Set up automation and monitoring for critical failure points and ensure clear accountability. Requirements • 3-6 years of experience in project management, revenue growth, revenue operations, or business process optimization • Ability to build, implement, and refine structured revenue-focused mechanisms • Strong process design and execution skills; ability to manage multiple initiatives at scale • Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI • Solid understanding of pricing, incentives, and partner engagement • Strategic, results-driven mindset with high ownership • Excellent stakeholder management, negotiation, and communication skills • English proficiency at C1+ level or higher is a must Benefits • Flexible schedules and opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice. Originally posted on Himalayas