Epic Analyst - Cadence

Hi. We re Hummingbird. We re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most - caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves. Summary Responsibilities Configure,optimize, and own the scheduling tools that keep patients moving through care. As a Cadence Epic Analyst at Hummingbird,you'llbe the technical driver behind scheduling configuration and demand management for our clients.You'llwork directly withourclient teamsand Epic IT counterparts to manage open tickets, support project work, and translate operational decisions into working Epic build. Your day is a mix of ticket triage, configuration work, client meetings, and contributing to cross-functional projectssuch asFast Pass settings andEpic Scheduling Improvementinitiatives. This role is a good fit for someone who builds confidently in Epic, leads meetings with purpose, works through ambiguity withouthand-holding, and earns trust with clients by consistently following through. What You'll Do • Review and work open tickets forour clientteams, coordinating with the client and Epic IT to test and migrate changes to production. • Configure andmaintainEpic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation. • Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders • Maintain referral notifications, appointment request reminders, and communication workflows. • Create andmonitorreports in Epic to support any of the above workflow responsibilities • Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics. • Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes. • Providetechnical guidance to schedulers, clinic staff, and contact center teams as needed. • Lead problem-solving conversations with client managers, surfacingissuesand driving toward resolution. The Details • Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship. • Work Location: Remote. You must work from a location within the United States with consistent internet service. • Work Type:Full-time • Benefits:Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more • Travel:2-3 times/year for company events or client visits • Compensation:Expected range is $80,000 - $103,000. New hires usually start between $80,000 - $95,000, depending on experience and internal equity. What You'll Bring • 2-4years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration. • Active Epic Cadence certification; this is a firm requirement. • Working knowledge of Epic Referrals workflows; formal certification is notrequiredbut meaningful hands-on familiarity is. • Ability to translate operational requirements and client decisions into Epic build without step-by-step direction. • Comfort leading client-facing meetings with operational managers and clinic stakeholders. • Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests. • Clear, direct communication style with both technical and non-technical audiences. • Analytical approach to monitoring performance data,identifyingpatterns, and recommending configuration improvements. Nice to Have • Epic MyChart certification or equivalent hands-on experience. • Experience with Cheers or Hello World Epic modules. • Background working across multiple health systems or in a consulting or managed services environment. What Helps You Shine Please note that we use both your resume and your written and oral communication throughout the hiring process to understand your fit for this role. Thoughtful, clear responses help us see your attention to detail, your professionalism, and your ability to communicate with care - all skills that are essential for success on our team. A Note on Authentic Interviews We believe the best hiring conversations are real ones. Notes are welcome, and jotting things down during the call is completely fine. What we ask is that youdon'tuse AI tools or similarassistanceto generate your responses in real time.We'rege...