Mortgage Claims Specialist III - Remote

Overview Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are seeking to fill the role of Claims Specialist III. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Prepare mortgage insurance claims on all agencies or investor - acquired properties. • Complete reconciliation of all advances to be included in the claim. • Validate all the necessary supporting documents needed for the claim. • Maintain clear records and reports for management regarding daily production. • Conduct internal department quality control audits of post claim activities. • Identify current trends that would result in additional training measures to be utilized by Supervisors. • Complete internal department quality assurance audit prior to claim submission. • Assist with updating appropriate workstations for claim payments. • Assist with post claim agency/client demands. • Follow up and track payment of filed claims. • Conduct miscellaneous research to complete daily tasks. • Conduct research for post-claim activities such as missing documents and/or agency inquiries . • Complete tasks queue and notate internal system accordingly. • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • 4 - 5 years of experience in default mortgage servicing and/or mortgage insurance claim and/or the legal field. • Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process. • Strong knowledge of foreclosure process and appropriate guidelines. • LPS-MSP (Mortgage Servicing Platform) experience. • Ability to manage time and priorities. • Ability to make sound decisions and resolve issues. • Ability to work independently and effectively meet deadlines. • Ability to communicate effectively in writing, in person, and by telephone. • Ability to use Microsoft Office applications, specifically, Excel and Word. • Ability to maintain strict confidentiality. Compensation Range: $19.33-$28.89 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential FunctionsBasic job duties an employee must be able to perform with, or without, reasonable accommodation. • Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.• Reading Comprehension - Understand written sentences and paragraphs in work related documents• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.• Speaking - Communicate verbally with others to convey information effectively.• Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making.• Active Listening - Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don t interrupt at inappropriate times.• Instructing - Teach others how to do something.• Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one.• Time Management - Manage one's own time and the time of others.• Writing - Communicate effectively in writing as appropriate for the needs of the audience.• Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions.• Deductive Reasoning - Able to apply general rules to specific problems to produce answers that make sense.• Problem Sensitivity - Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.• Written Comprehension - Able to read and understand information and ideas presented in writing.• Inductive Reasoning - Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).• Information Ordering - Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).• Near Vision - Able to see details at close range (with...