Operations Coordinator

Location: Remote (US Eastern Time 8 AM to 4 PM EST, Monday to Friday) Schedule: Full-Time, 40 hours/week About the Role We are seeking a proactive, reliable, and tech-savvy Operations Coordinator & CSR to manage customer service and daily operations in the cleaning industry. The right candidate will serve as the quarterback of operations coordinating schedules, resolving issues, and ensuring clients receive a seamless experience. Key Responsibilities • Provide excellent customer service via phone, text, and email. • Manage schedules and shifts for cleaners and clients. • Oversee daily operations, resolve issues, and ensure smooth workflows. • Handle invoicing, payment follow-ups, and basic bookkeeping. • Assist with payroll tracking and preparation. • Manage digital/admin tasks including website updates, marketing materials, and internal tools. • Maintain accurate records and reporting for schedules, tasks, and financials. Requirements • Perfect English communication skills • Strong customer service background with a warm, professional tone. • Experience in scheduling and operations coordination. • Knowledge of bookkeeping, invoicing, and payroll support. • Proficiency with Google Suite (Docs, Sheets, etc.) and ability to quickly learn digital tools. • Dependable internet connection and professional home setup. • Ability to work independently, stay proactive, and make confident decisions. Preferred Qualifications • Prior experience in the cleaning industry or other service-based industries. • Knowledge of marketing/digital content management. • Familiarity with real estate or short-term rental coordination. Whats Offered • Stable, full-time remote role (40 hrs/week). • Opportunity to grow in a supportive and professional environment. Originally posted on Himalayas