Patient Care Intake Representative - Remote

Overview Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees. Job Summary: Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction. Responsibilities • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members • Manage and assist with prescription processing as needed, when not taking patient inbound calls • Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls • Directing calls to the correct department, team, or individual based on the assessed patient needs • Provides resolution to customer service issues to ensure member satisfaction as needed • Maintain and keep reasonable production as determined by supervisor • May assist in orienting and training new employees • Responsible for completing all mandatory and regulatory training programs • Perform other duties as assigned Qualifications Job Skill Requirements: • Exceptional phone and listening skills. • Exceptional written and verbal communication skills • Excellent computer and keyboarding skills • Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy • Technical Proficiency: Understanding and utilizing relevant software, databases, and tools • Teamwork and Collaboration: Collaborating effectively with other team members • Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations • Excellent organizational skills Educational Requirements: • Minimum: High School Diploma or GED • Preferred: Pharmacy technician or related certification Experience: • Experience in a customer service-related field • Preferred: 6-12 months experience as a pharmacy technician Required (Mississippi Employees): • Registered with the State of Mississippi as a Pharmacy Technician Originally posted on Himalayas