Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)

This is a remote position. Virtual Rockstar is hiring a full-timePatient Success & Operations Virtual Assistant (w/ Website & Marketing Support)on behalf of a growing pediatric therapy practice. This role will support client communication, scheduling, intake coordination, operational administration, and website management. You'll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects. The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members. Key Responsibilities Patient Communication & Scheduling • Manage intake requests and scheduling • Coordinate intake calls and follow-ups • Handle scheduling changes and client communication • Support client nurture campaigns and reminders Operations & Administration • Update SOPs, trackers, and clinician schedules • Organize Google Drive and internal systems • Maintain service tracking and operational reports • Support workflow and process improvements Website & Marketing Support • Update website content and resources • Support SEO initiatives • Manage newsletters and email campaigns • Coordinate with the social media contractor when needed Tools & Systems • SimplePractice • Google Workspace (Docs, Sheets, Gmail, Calendar, Drive) • FluentCRM • Calendly • Claude AI • Website CMS platforms • SEO tools Requirements • Experience in client support, operations, executive assistance, or project coordination • Excellent written and verbal English communication skills • Strong organizational and time-management skills • Experience with CRM systems and Google Workspace • Comfortable learning new systems and technology • Website management and basic SEO experience preferred Non-Negotiables • Bright, engaging, and professional communication style • Strong attention to detail and follow-through • Ability to work independently • Excellent client communication skills • Strong organizational abilities • Commitment to a full-time dedicated role Benefits • Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families across the Globe Originally posted on Himalayas