Property Operations Coordinator

Property Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are looking for a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives. This role is ideal for someone who enjoys creating structure, improving workflows, and keeping operations running smoothly. A major focus will be supporting one of our self-storage facilities using Easy Storage Solutions, while also assisting with administrative coordination, reporting, and property management processes. The ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while helping build efficient systems that support business growth. Responsibilities Executive & Administrative Support • Support the Director of Property Management with scheduling, task tracking, reminders, follow-ups, and administrative coordination. • Track deadlines, recurring responsibilities, project milestones, and open action items. • Organize documents, emails, spreadsheets, reports, checklists, and internal communications. • Maintain accurate records across company systems and ensure information is properly documented. • Assist with administrative updates and record management within AppFolio. Project Coordination & Process Improvement • Take ownership of assigned projects from planning through completion. • Create and maintain SOPs, templates, workflows, checklists, reporting tools, and process documentation. • Identify bottlenecks, inefficiencies, missing information, and operational gaps. • Present recommendations and solutions that improve business operations and team efficiency. • Monitor project progress and ensure tasks remain on track. Customer & Stakeholder Communication • Communicate professionally with tenants, customers, owners, vendors, applicants, and internal team members. • Follow up on outstanding items and help move projects and operational tasks forward. • Provide excellent customer service through phone, email, and written communication. • Coordinate with local teams when onsite support is required. Storage Facility Operations • Learn and manage daily operations within Easy Storage Solutions. • Handle customer inquiries through phone calls, emails, and text messages. • Manage reservations, rentals, move-ins, move-outs, payments, account updates, and lease documentation. • Resolve billing inquiries, gate access issues, and customer account concerns. • Monitor delinquent accounts and issue reminders according to company policies. • Maintain customer records, notes, and communication history. • Prepare operational reports covering occupancy, lead activity, delinquency, unresolved issues, and recommended improvements. • Develop and improve SOPs related to customer management, rentals, collections, reporting, and operational workflows. What Makes You a Perfect Fit? • Highly organized and capable of managing multiple projects simultaneously. • Naturally proactive and able to identify issues before they become problems. • Comfortable working independently without constant supervision. • Process-oriented and enjoys building systems that improve efficiency. • Strong attention to detail with a commitment to accuracy. • Reliable, dependable, and able to consistently follow through on commitments. • Strong customer service mindset with excellent communication skills. Required Experience & Skills (Minimum) • Strong customer service experience in a professional environment. • Experience supporting business operations, administration, project coordination, property management, leasing, or customer service functions. • Strong working knowledge of Google Workspace, including Gmail, Google Drive, Google Docs, and Google Sheets. • Excellent written and verbal English communication skills. • Strong phone communication and customer-facing experience. • Ability to manage multiple tasks, deadlines, and priorities simultaneously. • Strong organizational skills and attention to detail. • Typing speed of at least 60 WPM. • Ability to work independently in a remote environment while remaining highly responsive and collaborative. • Reliable internet connection and professional remote workspace. Nice-to-Have Experience & Skills • Experience working in property management, self-storage, leasing, or operations-focused environments. • Experience using AppFolio. • Experience using Easy Storage Solutions. • Experience creating SOPs, process documentation, workflows, and operational systems. • Experience coordinating projects across multiple stakeholders. • Familiarity with reporting, occupancy tracking, collections, or customer account management. What Does a Typical Day Look Like? An Property Operations Coordinator's day combines administrative support, project management, customer communication, and o...