Travel Support Subject Matter Expert

Title: Travel Support Subject Matter Expert Location: Remote, Continental United States Schedule: Full-time, Monday-Friday Salary: $70,000-$85,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Travel Support Subject Matter Expert to join our team and provide remote travel-management support to the Federal Retirement Thrift Investment Board (FRTIB). In this role, you will provide end-to-end support for official Government travel, including travel planning, authorizations, reservations, vouchers, approval workflows, reimbursement processing, reporting, training, and electronic travel-system support. This position is a strong fit for someone with substantial federal travel-program experience who is organized, customer-focused, comfortable training users, and skilled at translating complex travel regulations into clear and practical guidance. Applications will be reviewed as they are received. Apply today! RESPONSIBILITIES Federal Travel Planning & Authorizations • Assist employees with planning official Government travel and estimating anticipated travel costs • Help travelers identify airfare, lodging, meals and incidental expenses, rental vehicles, and other reimbursable expenses • Prepare, review, route, and monitor travel authorizations before official travel begins • Verify accounting codes, funding lines, supporting documentation, and required justifications • Ensure travel requests comply with the Federal Travel Regulation, GSA guidance, and Agency policies • Establish and maintain appropriate supervisory, budgetary, and financial approval paths • Resolve returned actions, routing errors, incomplete documentation, and approval delays • Provide additional coordination for international, VIP, and other high-visibility travel Reservation & Booking Support • Assist travelers with airfare, lodging, and rental-car reservations • Make, modify, or cancel reservations electronically or through the appropriate Travel Management Center • Verify Government city-pair fares, lodging per diem limits, and applicable travel requirements • Determine the appropriate use of Individually Billed Accounts and Centrally Billed Accounts • Coordinate itinerary changes and cancellations resulting from mission or administrative needs • Support web-based reservation functions and apply knowledge of Global Distribution Systems Travel Vouchers & Reimbursement • Prepare, review, route, and monitor travel vouchers and local vouchers • Compare vouchers against approved travel authorizations and supporting documentation • Review claimed expenses for accuracy, allowability, and regulatory compliance • Validate mileage, transit, parking, lodging, airfare, and other allowable travel expenses • Identify and resolve errors that could delay reimbursement • Support electronic processing of approved reimbursements through the financial-management system Electronic Travel-System Support • Provide functional and technical support for E2 Solutions and associated travel systems • Assist users with travel authorizations, reservations, vouchers, reimbursements, and system navigation • Troubleshoot system errors, workflow issues, and travel-system integration problems • Create, configure, and maintain travel workflows and approval-routing paths • Administer protected user roles, permissions, and role-based access • Coach users on travel-system functions and proper travel-processing procedures Go.gov Transition Support • Assist with planning and implementing the Agency's transition from E2 Solutions to Go.gov • Map existing authorization, voucher, approval, payment, and reporting workflows to Go.gov • Support system configuration, user-role administration, workflow validation, and readiness activities • Assist with system testing, issue resolution, and process adjustments • Help maintain uninterrupted travel operations throughout the transition • Support users before, during, and after Go.gov implementation Training & Customer Support • Deliver travel-related and electronic travel-system training to Agency personnel • Provide live virtual training sessions, webinars, and remote desk-side support • Develop or deliver short instructional modules for onboarding, system updates, policy changes, and refresher training • Provide limited in-person classroom training when specifically requested • Explain Federal Travel Regulation and Agency requirements in clear, user-friendly language • Maintain responsive and professional customer support throughout each travel action Reporting & Program Support • Extract and compile information from the electronic travel system and related systems • Prepare Government travel, travel-card, management, compliance, and audit-support reports • Review travel data for accuracy and completeness • Maintain supporting documentation and recor...