Chat Suppore

We are looking for an experienced Chat Support Specialist to join our software company full-time. You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software. Responsibilities • Respond to customer inquiries via live chat and email • Troubleshoot basic software issues • Escalate technical problems when needed • Maintain a high level of customer satisfaction • Document customer feedback and common issues • Work closely with our support and operations teams Requirements • Previous experience in chat and email support for a software or SaaS company • Excellent written English • Strong communication and problem-solving skills • Ability to work independently • Reliable internet connection and computer • Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus Position Details • Full-time remote role • Long-term opportunity • Competitive salary based on experience How to Apply Please Send • Your resume • A brief introduction • Details of your previous support experience Please mention the word **KEENLY** and tag RODQuNDAuMjE4LjIyMw== when applying to show you read the job post completely (#RODQuNDAuMjE4LjIyMw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.