Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote (Dallas, TX, US)

Req ID:386618 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote to join our team in Dallas, Texas (US-TX), United States (US). Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist About the Role We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations. You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams. This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement. What You'll Do • Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP. • Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access. • Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows. • Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems. • Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces. • Coordinate transaction retries, reprocessing, reconciliation, and recovery activities. • Lead high-priority incident triage, impact assessment, communication, escalation, and resolution. • Perform root-cause analysis and identify opportunities to prevent recurring incidents. • Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence. • Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare. • Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials. • Mentor L1/L2 support teams and business super users on common issues and support procedures. Required Qualifications • 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications. • 4+ years of hands-on Tecsys Elite experience, or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys. • Strong understanding of warehouse and distribution processes, including: • Inbound and receiving • Order fulfillment • Inventory management and cycle counting • Procurement • Returns • Shipping and distribution • Enterprise system handoffs • Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows. • Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces. • Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis. • Experience with incident, problem, change, release, and vendor management processes. • Familiarity with ServiceNow, Jira, or similar ITSM platforms. • Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors. Preferred Qualifications • Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP. • Experience with Tecsys Itopia and/or additional Tecsys modules such as: • Transportation Management (TMS) • Delivery Management • TecsysIQ / Analytics • Order Management • Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments. • Experience supporting upgrades, releases, implementations, go-lives, cutovers, and hypercare. • Experience in large-scale warehouse, distribution, logistics, or supply chain environments. What Success Looks Like In this role, you'll help ensure stable, reliable warehouse and distribution operations by: • Resolving critical production issues quickly. • Reducing recurring incidents and manual workarounds. • Improving transaction reliability and system performance. • Maintaining accurate and reconciled WMS, ERP, and shipping transactions. • Supporting successful Tecsys releases, upgrades, and enhancements. • Improving support processes, documentation, and knowledge across the organization. The Ideal Candidate You are a hands-on application support professional who understands both technology and warehouse operations. You can quickly diagnose complex problems, work calmly during production incidents, communicate clearly with non-technical stakeholders, and collaborate effectivel...