Technical Architect - ServiceNow

The Technical Architect partners with clients and internal teams to design and implement innovative, scalable technology solutions-primarily on the ServiceNow platform-that drive business efficiency and long-term success. This role leads technical delivery across complex projects, ensuring quality, integration, and alignment to architectural best practices. About Bolt Data A connected workplace focused on innovation Bolt Data is a connected group of technology enthusiasts that believe collaboration and genuine care for each other are at the core of everything we do. As a long-standing partner of some of the world s most successful platforms, we offer endless opportunities to expand your technology expertise. We're deeply committed to our team members' career advancement and helping them achieve their professional goals. Description A Technical Architect is responsible for partnering with our clients and delivery teams to define, develop, and implement technology solutions that are both innovative and cost-effective, ensuring the highest levels of business efficiency through Architecture best practices including encapsulation and reuses. The Technical Architect generally operates as part of a project team; focusing on the technical design and build of the overall solution and ensuring seamless integration of any custom elements. The Technical Architect maintains a relevant and deep technology skill set, obtaining certifications as necessary and adhering to industry technology standards. A Technology Architect is responsible for the successful implementation of effective technology solutions, ensuring solution quality, business acceptance, and effective transition to support. A Technical Architect is responsible for maturing the Bolt Data technology practice; enabling Bolt Data to deliver work smarter. Role Responsibilities: • Establish effective working relationships with key client and project team stakeholders • Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities with key stakeholders • Lead Requirements Gathering and Solution Design activities; influencing decisions regarding effectiveness, dependability, flexibility, scalability, supportability, and total cost of platforms and supporting technologies • Partner with Solution Architect to develop technical specifications for custom development and system integration requirements, including estimations for delivery time, cost, and resources • Develop detailed technical design documents that align to solution design specifications • Liaise between clients, project leads, and other delivery teams (including vendors) to communicate status, drive delivery performance, manage risks, and remove barriers • Lead technology design, configuration, and development activities, including database and environment migrations, across multiple projects; ensuring adherence to development standards, alignment to technical specifications, and delivery to agreed timelines • Document final solution and lead knowledge transition to client support team • Work with project team to develop and validate estimates to support any Change Orders • Contribute to estimating and SOW templates for future phases • Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed • Coach and mentor junior technical and functional team members Professional Capabilities: • 8+ years of hands-on technical experience with ServiceNow implementations with a minimum of 5 enterprise level technology projects • 8+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel, or other CRM software). Configuration experience is a must • 4+ years working within the ServiceNow ecosystem as a Technical Architect • Expert level understanding of the ServiceNow product suite, including CRM, Customer Service Management, Field Service Management, Sales and Order Management. • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes • Knowledge of data integration tools and experience integrating ServiceNow with different business systems (ETL, CPQ, marketing automation, reporting, etc.) • Familiarity with platform authentication patterns (SAML, SSO, OAuth) • Understanding of key design patterns and large data volume limitations and best practices • Understanding of data sharing and visibility considerations and how these play into platform architecture • Bachelor s degree in computer science and demonstrated experience in computer operations, system analysis, programming, project implementations and technical management • Field service experience; including customer service management and call center support • De...